Meet The Team

Nikali Jones

Chief Operating Officer

Nikali serves as Chief Operating Officer at The Living Room, where she focuses on building the structure, systems, and team culture that bring the organization’s mission to life each day. With a 20+-year background in operations and leadership across hospitality, food service, and nonprofit environments, she is passionate about creating spaces that balance excellence with genuine human connection.

Nikali holds an MBA from Columbia Business School and a double major in Marketing and Management from Georgetown University—educational experience that equips her with a strong foundation in leadership, organizational strategy, and building experiences that meaningfully serve people. Earlier in her career, she spent more than eight years working in organizations that support underserved communities, where she developed a deep respect for the importance of access, dignity, and thoughtful care.

Her work is further shaped by her personal journey at The Living Room, as well as her own commitment to growth and recovery. Daily practices such as meditation, reflection, and gratitude continue to ground her approach both personally and professionally, and inform the way she shows up for others.

At The Living Room, Nikali is focused on ensuring that what is envisioned is truly felt, delivering that through strong teams, intentional operations, and attention to the details that define the experience.

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Nikali Jones

Chief Operating Officer

Nikali serves as Chief Operating Officer at The Living Room, where she focuses on building the structure, systems, and team culture that bring the organization’s mission to life each day. With a 20+-year background in operations and leadership across hospitality, food service, and nonprofit environments, she is passionate about creating spaces that balance excellence with genuine human connection.

Nikali holds an MBA from Columbia Business School and a double major in Marketing and Management from Georgetown University—educational experience that equips her with a strong foundation in leadership, organizational strategy, and building experiences that meaningfully serve people. Earlier in her career, she spent more than eight years working in organizations that support underserved communities, where she developed a deep respect for the importance of access, dignity, and thoughtful care.

Her work is further shaped by her personal journey at The Living Room, as well as her own commitment to growth and recovery. Daily practices such as meditation, reflection, and gratitude continue to ground her approach both personally and professionally, and inform the way she shows up for others.

At The Living Room, Nikali is focused on ensuring that what is envisioned is truly felt, delivering that through strong teams, intentional operations, and attention to the details that define the experience.

Nikali Jones

Chief Operating Officer

Nikali serves as Chief Operating Officer at The Living Room, where she focuses on building the structure, systems, and team culture that bring the organization’s mission to life each day. With a 20+-year background in operations and leadership across hospitality, food service, and nonprofit environments, she is passionate about creating spaces that balance excellence with genuine human connection.

Nikali holds an MBA from Columbia Business School and a double major in Marketing and Management from Georgetown University—educational experience that equips her with a strong foundation in leadership, organizational strategy, and building experiences that meaningfully serve people. Earlier in her career, she spent more than eight years working in organizations that support underserved communities, where she developed a deep respect for the importance of access, dignity, and thoughtful care.

Her work is further shaped by her personal journey at The Living Room, as well as her own commitment to growth and recovery. Daily practices such as meditation, reflection, and gratitude continue to ground her approach both personally and professionally, and inform the way she shows up for others.

At The Living Room, Nikali is focused on ensuring that what is envisioned is truly felt, delivering that through strong teams, intentional operations, and attention to the details that define the experience.